Repair Status
| REPAIR STATUS LOOKUP | |
| U.S. Customers | Canadian Customers |
Instructions To Send Product In For Repair
Products sent from outside the US CANNOT be returned.
Please contact customer service or your local Millett dealer for repair and return information pertinent to your country.
Package your product securely and include your name, street address, a daytime phone number, your email address, and a brief description of the issues you want addressed. Insure your product for the appropriate dollar value and send it to:
Millett (US Residents Only)
Attn: Repairs
9200 Cody
Overland Park, KS 66214
(For Non US Residents, please contact our Customer Service Dept. at 1-800-423-3537)
When returning product for repair, please do not send the product cases, lens caps, mounts, or straps.
Shipping & Handling Fees
Send in a check or money order for shipping and handling made out to "Millett" in the amount of $10.00 (California residents are excluded from paying shipping and handling payments for warranted items only)
Repair Process
When your unit is received it will be assigned a repair number. After reading your letter, a technician will evaluate your unit to determine what repairs are needed and whether or not warranty coverage will be applicable. It is our option to repair or replace your unit. If your unit is NOT covered under warranty, an estimate for repair or replacement will be mailed to you.
You will have 20 days to respond, either accepting or declining the recommendation. If you accept the recommendation for repair or replacement you will need to provide payment. That can be in the form of a check, money order, or if you prefer, by MasterCard or VISA. If the repair or replacement is covered under warranty, you will receive no additional correspondence. Your repaired unit or a comparable replacement of equal value and function will be shipped to you via UPS within 4-6 weeks. If your scope is received and it is determined it is not covered by warranty and cannot be repaired we do not hold it for 20 days. We'll send the broken unit back to you with an offer to purchase a new scope at a discounted rate.
